The Star Silk & Woolen Co, NE found themselves inundated with administrative tasks like quote generation, order fulfillment and shipment tracking. The industry standard tools were feature rich to a fault requiring intensive user interaction to complete simple tasks. Integration between applications was either too complex to implement or too limited to be useful. Based on a referral, they contacted Pier for help.

Pier engaged with Star Silk to understand the foundational elements required to manage customer relationships, process orders, track sales, and generate reports. Once defined, key business processes were modeled into a web based software platform.

Star Silk now manages its business through a single web based dashboard, Tradewind. Price lists are up to the minute, orders are sent instantly via email or fax to the client and fulfillment partners, and representatives are reminded of reccuring orders avoiding missed opportunities and ensuring the highest level of customer service.